Refund Policy

1. When you can get a refund

• Changed your mind — return any unworn item with tags attached within 30 days of delivery.
• EU right of withdrawal — cancel within 14 days of receiving your order, no reason needed.
• Faulty or not as described — full refund or replacement, your choice.
• Wrong item sent — full refund or the correct item, at no extra cost.
• Never arrived — if a parcel is confirmed lost, we refund or resend.

How to send something back is covered on our Returns & Exchanges page.

2. What we can't refund

• Items that have been worn, washed or altered
• Items returned without tags or original packaging
• Anything returned more than 30 days after delivery
• Items damaged after delivery
• Personalised or custom-printed items, unless faulty

3. How much you get back

• Product price — refunded in full.
• Original shipping — refunded when you cancel under the EU 14-day right, or when the fault is ours. Otherwise [not refunded].
• Return postage — we cover it if the item is faulty, damaged or wrong. Otherwise it's [yours to pay].

If a discount applied to your order, the refund reflects what you actually paid, not the original list price.

4. When you'll get it

Once your return arrives and passes inspection, we issue the refund within [5 business days] to the original payment method.

Your bank or card issuer may take a few more days to show it. If nothing has appeared after [10 business days] from our confirmation email, contact us and we'll chase it.

We can't refund to a different card or account than the one used to pay.

5. Partial refunds

We may issue a partial refund if an item comes back with signs of wear beyond what's needed to try it on, or with tags or packaging missing.

If that happens we'll tell you the amount and why before processing it.

6. Cancelled and failed orders

If we cancel your order — out of stock, pricing error, or suspected fraud — you get a full refund, including shipping.

If you cancel before dispatch, we refund in full. Email us as soon as you can; once a parcel has shipped it becomes a return.

7. Exchanges instead of refunds

Prefer a different size? We'll swap it rather than refund, if the size you want is in stock. If it isn't, we refund in full.

8. Problems and disputes

If you're unhappy with a refund decision, email us first — most things get sorted in one message.

Opening a chargeback before contacting us usually slows things down, since the funds get frozen while the bank investigates.

Nothing in this policy affects your statutory rights as a consumer.

9. Contact

Refund questions: support@hattrickclub.com. Include your order number and we'll come back within one business day.