Frequently Asked Questions

Orders are dispatched within 1–2 business days. Transit is typically 7–14 business days depending on destination. You'll receive a tracking link by email the moment it ships.

Free on all orders over 50€. Below that, a flat rate is shown at checkout before you pay.

Worldwide. Rates and delivery estimates are calculated at checkout once you enter your address.

Use the tracking link in your dispatch email. If it hasn't arrived within 3 days of ordering, check your spam folder, then email support@hattrickclub.com.

Orders inside the EU have no additional duties. Outside the EU, any customs charges are set by your local authority and are the buyer's responsibility.

Yes, if it hasn't shipped. Email us as soon as possible with your order number and we'll amend or cancel it.

Our kits follow standard Asian sizing, roughly one size smaller than EU/US. If you usually wear a Medium, order a Large. Every product page carries a size chart with chest and length measurements.

Fan versions are cut for everyday wear — slightly relaxed through the body. If you want a looser streetwear fit, go two sizes up from your usual EU/US size.

Not yet — sizes currently run S to 2XL in adult fit. Youth sizing is on the roadmap.

30 days from delivery on any unworn kit with tags attached and in original packaging.

Email support@hattrickclub.com with your order number and what you'd like to do. We'll send return instructions the same working day.

If the item is faulty or we sent the wrong thing, we cover it. For change-of-mind returns, return postage is on you.

Within 5 business days of your return arriving, back to the original payment method.

Fan-version kits in breathable moisture-wicking polyester, with heat-pressed badges and sponsor logos. Every order is inspected before dispatch.

Machine wash cold (30°C) inside out on a gentle cycle. No tumble dryer, no ironing over the badges. Hang dry and the print stays sharp for years.

Not at the moment. Customisation is coming — join the newsletter to hear first.

Nations and Clubs kits are usually restocked. Special Edition drops are one-off — once they're gone, they're gone.

Visa, Mastercard, Maestro, Apple Pay, Google Pay and OPay. All payments are processed over an encrypted connection.

We run bundle deals and seasonal promotions throughout the year, and newsletter subscribers hear about drops first. Current offers are always shown on site.

In the coupon field at cart or checkout, before payment. Only one code can be used per order.