Returns & Exchanges

How to return or exchange

• Email us Send your order number and what you'd like to do to support@hattrickclub.com. For an exchange, tell us the size you want instead.
• Get your instructions We reply the same working day with the return address and a reference to include in the parcel.
• Send it back Pack the kit with tags attached, in its original packaging. Use a tracked service — we can't be responsible for parcels that go missing on the way to us.
• Refund or swap Once it arrives and passes inspection, we refund within [5 business days] or send the replacement size straight out.

What we can and can't accept

Faulty or wrong item? That's on us — we cover return postage and you get a replacement or full refund, your choice.

Exchanges

Most exchanges are size swaps. Email us with your order number and the size you need — if it's in stock we'll reserve it while your return is in transit, so you don't lose it.

If the size you want has sold out, we'll refund you in full instead. Special Edition kits are one-off runs, so sizes there often can't be swapped once gone.

Who pays for return postage

• Faulty, damaged or wrong item — we pay, every time.
• Change of mind or wrong size ordered — return postage is [the customer's responsibility].
• Original shipping cost — refunded in full when you exercise your EU right of withdrawal within 14 days; otherwise [not refunded].

Refunds

Refunds go back to the original payment method within [5 business days] of your return arriving and passing inspection. Depending on your bank it can take another few days to appear on your statement.

We'll email you the moment the refund is issued — if you haven't seen it after [10 business days], get in touch and we'll chase it.

Your statutory rights (EU)

If you're buying as a consumer in the EU, you have a legal right to withdraw from your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to send the goods back.

Our 30-day policy sits on top of that right — it doesn't replace or limit it. Nothing on this page affects your statutory rights regarding faulty goods.

Return address

Please don't send anything back before contacting us — parcels without a reference can't be matched to an order.